Frequently Ask Questions!

YEPEY.COM - FREQUENTLY ASK QUESTIONS

How many days will my order arrived?
Do you have express shipping?
Do you accept an International Order?
How to Redeem a Gift Cards?
Why Disable Pop-up Blocker?
How to return an items?
How's my order being shipped? (Carrier)
What about the Availability of the Products?
If I like to return an item, what do I need to do?
Are you going to send a confirmation, once you receive my order?
How long will I receive my refund?
Are shipping and handling refundable?
What can you guarantee about this products?
Do you accept a Credit Card?
To whom and where I'm going to send my order form?
How safe it is to place an order?
How about if I want to pay Personal Check, can I do that?
Can I place order over the phone?
How to add to Yepey to Favorites or How to add to Bookmark?
Why it's safe to place order here?
Do you process only Paypal Cart?
Do you accept Bill Me Later?
Can I fax my order?
Do you accept mail order?

1. How many days will my order arrived?

For 48 states - delivery will be 3 weeks to 4 weeks. In case, you have not receive your order beyond that week, please notify us. For order ship outside 48 states, we cannot calculate the delivery date, because your order will be shipped to different carrier.

2. Do you have express shipping?

Yes, we do! Just select rush shipping at checkout!

3. Do you accept an International Order?

Sorry, we don't accept International Order anymore! It's just too much expensive to send! Shipping is very high.

4. How to Redeem a Gift Cards?

First, determine how much credit you have?

Face Value - less $10.00 for orders ship to 48 States; less $25.00 for orders ship to Alaska or Hawaii; less $37.00 for orders ship outside U.S.A.

Example: if you have $50.00 and your shipping address is within 48 States, your credit will be $40.00. Choose a products that exact amount or below the amount of your gift cards credit or you can pay the difference by clicking here!

Remember, that you Gift Cards has no Expiration Date.

Browse our website, then click the redeem button of the products you select. You will be forwarded to a secure website to enter the Gift Cards Information and Shipping Information!
If you want to redeem more products, simply click the back button to add more products.
Once you're done, please continue to fill up the shipping page.

5. Why Disable Pop-up Blocker?

Some ISP (Internet Connection) will block everything! Some of our links like the larger picture or Paypal Shopping Cart will open a new browser for your easy browsing or easy Shopping. You can easily close the large picture by closing the new window and continue browsing or you can easily add another products to your shopping cart.

If you have a Microsoft Blocker that's fine because they will only block the pop-up that generated by the website (in other words this is the kind of pop up that open a new window without clicking any links - without clicking anything). That's the kind of Pop-up were Microsoft is blocking. Just disable it temporarily, when you finish browsing our website, please don't forget to able you pop-up blocker.

6. How to return an items?

Simply send e-mail about your return and pack it with the original package. That's it!

7. How's my order being shipped? (Carrier)

	We're going to ship your order through UPS Ground. (ship thru United States).
	Express Shipping will be ship thru DHL (ship thru United States).
	Order ship outside USA - will be ship thru Post Office

8. What about the Availability of the Products?

Note: If other online store, don't have stock of the products you want to purchase, it's also possible that we don't have it! For stock inquiry, please send text to: 1-253-778-6359 and text the item number and the word inquiry! You will receive a quick reply!

Availability of the products is subject to change without notice. We only update our website every 24-48 hours, so if your order is out-of-stock, you have alternate choice:

a. If the item is out of stock, you can replace it to other item or get your money back. (100% Money Back Guarantee)

b. If it is a back order, you can wait until your order is available or get your money back. (100% Money Back Guarantee)

Actually, we really appreciate if you let us know as soon as possible, that you want your money back specially, if you use your credit card. We really want to return you money immediately!

9. If I like to return an item, what do I need to do?

Very easy Return Policy! (Yepey Online Store) You don't need to call or contact us to ask for return number or authorization number to return an item. If you doesn't like what you buy, return it immediately. Just pack it with the original package and mail it back to us. No questions ask! Just send e-mail about your return. Once we receive your return items, we will refund your money excluding shipping and handling (if you paid a shipping and handling). That's it! Once we receive your returns, we will process your request of action immediately. 100% Money Back Guarantee!

a. If you are not fully satisfied with your order, return it immediately

1. For replacement

2. Credit you to other items

3. or get your money back! excluding the shipping and handling. Sorry no refund on Shipping and Handling

10. Are you going to send confirmation, once you receive my order?

Yes! We're going to send a confirmation, through e-mail or mail once we receive your order form and payment.

11. How long will I receive my refund?

Once we receive the products that you return to us, we will send your refund immediately. No questions ask.

12.Is Shipping and Handling refundable?

We're sorry! Shipping and Handling is not refundable.

13.What can you guarantee about this products?

We guarantee that every product you buy in this website is free of defects, or return it immediately for replacement or refund. These product is a fast-selling item here in America.

14.Do you accept a Credit Card?

Yes, we accept credit card, Visa, MasterCard thru Mail Orders, Fax Orders and Online Orders. Our cart is process thru PAYPAL at this moment, which is all major credit card is accepted. (Visa, MasterCard, American Express)

15.To whom and where I'm going to send my order form?

We don't accept mail order anymore! All orders must be place online.

16. How safe it is to place an order?

	It is very safe, because we use secure site to collection your personal information
	For Paypal cart, every time you click the add to card button your ORDER is sent to a SECURE website (https://www.paypal.com ) You're credit card is process safely. When you make payment thru a secure site, you can see a padlock in the right below of your browser (means SECURE which is you can see it in Paypal site).

17.How about if I want to pay Personal Check , can I do that?

Sorry, We don't accept mail order anymore, but you can pay check thru Paypal

18.Can I place order over the phone?

Sorry, we don't accept phone order anymore!

19. How to add Yepey to Favorites or How to add to Bookmarks?

Above in your Microsoft Internet Explorer browser, you can see or read a Favorites between View and Tools, click the favorite and click Add Favorites. Some other browser you add as bookmarks.

20. Why it's safe to place order here?

Because we will give you some hints how to avoid scams or fraud e-mails.

To make sure that you're safe from scams or fraud e-mails, we provide a website - for our customer only! Which you can log in using your disposable account number! (why it's disposable - because every order you place in our website, we will create a new account number, so we never ask you to update any information)

Here's how it works!

We will sent you an e-mail confirmation that we receive your order.
Then, you don't need to click any links (to protect you from fraud e-mails), simply type: http://customer.yepey.com/youraccountnumber in your browser, see example below!
Then you're prompt or required to enter your disposable account number and your password.
That's it! You will see your order information, shipping status and etc. There's NO record of your bank account or card information. It's mainly your purchases information only. So, there's nothing to be hack by hackers.
One way to be always safe, is use a reloadable debit card. This kind of card does not link to your bank account! Just reload it when you want to shop online. It's very safe and you have nothing to worry. It will give you peace of mine.
As our customer, we seriously wants you to be safe online.

Note: This technique is also very useful to other website, specially Paypal. Always type the website name in your browser. Like this: http://www.paypal.com. Don't fall for a fraud e-mail or scams e-mail.

21. Do you process only Paypal Cart?

Yes, we been accepting PayPal since the beginning of our business! Paypal are excellent to our customer and to us (the seller)! You have choices to pay using you card and bill me later!

22. Do you accept Bill Me Later?

No. We accept Bill Me Later anymore!

23. Can I fax my order?

Sorry, we don't accept a fax order anymore! We only accept Online Order

24. Do you accept mail order?

No, we don't accept mail order anymore!

If you more questions and it's not answered here, please send to yepeyinfo@gmail.com